"I would not have any work-life balance if I didn't have my virtual assistant supporting me" - Lisa Martin, Briefcase Moms

Source: Danny Bradbury, Financial Post

The VA-Client relationship is based on trust, respect and honesty. For more information about how to work with a Virtual Assistant, here are the answers to some frequently asked questions:

    1. What is a Virtual Assistant (VA)?

     2. Who uses a VA?

     3. What are the benefits of working with a VA?

     4. Why hire a VA instead of a temp?

     5. How do clients work with a VA?

     6. What equipment is needed to work with a VA?

     7. How is completed work delivered?

     8. Can some of the work be completed on-site?

     9. Is work preferred on a montly retainer basis?

     10. Why choose At Your essistance?

1. What is a Virtual Assistant?

A Virtual Assistant (VA) is an administrative professional who provides customized support services to businesses and individuals who do not have the time, ability, or resources to perform a particular task themselves. Services are offered from the VA's office, using technology such as the telephone, fax, e-mail and the Internet to communicate with clients.

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2. Who uses a VA?

Small and large businesses, non-profit organizations, consultants, executives, coaches, attorneys, and other busy individuals who don't have the time, resources, or skills to tackle a particular task themselves or hire an employee can benefit from using a VA.

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3. What are the benefits of working with a VA?

By hiring a VA you will be able to:
• save time and money on employee-related requirements (see question #4;)
• concentrate on other important aspects of your life or business;
• better service your own clients, partners and/or employers;
• make better decisions by being able to bounce ideas off of your VA;
• enjoy the freedom to assume new and exciting roles, positions or challenges; or
• run your own life or business, instead of it running you!

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4. Why hire a VA instead of a temp?

Those that hire VAs need not worry about:
• providing extra office space or equipment;
• paying employee-related taxes, benefits or insurance;
• providing extensive training;
• paying for employee downtime such as breaks or personal matters (VAs charge only for hours worked and material spent on projects/tasks;)
• finding assistance on an on-call basis, wherever you are and whenever you need it;
• inconsistencies in projects/tasks because work had been performed by several people; or
• finding a professional that can adapt to office needs and client schedules

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5. How do clients work with a VA?

Some clients prefer to communicate by telephone, while others prefer email or a combination. It all depends on the client's work style and the job that needs to be done. First contact with a client is usually by telephone to gather the necessary information about the project and to find out the best method of communication.

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6. What equipment is needed to work with a VA?

Depending on the service, client may need a computer with Internet access. An e-mail software program can also be beneficial.

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7. How is completed work delivered?

Work is delivered via e-mail, file transfer, fax, courier, or Canada Post. At Your essistance also offers pick-up/delivery services.

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8. Can some of the work be completed on-site?

We offer some on-site services (some conditions apply.) For services we do not offer we will refer our clients to a qualified professional.

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9. Is work on a per project or retainer basis?

A monthly retainer is good because while working on regularly scheduled projects, we get to know clients and their needs. Clients often start with one project and later negotiate a monthly retainer fee.

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10. Why choose At Your essistance?

We are available whenever clients need support. We will make every possible attempt to provide same-day, evening and weekend services.

We have a strong network of talented individuals that include the AYe team and affiliates that offer a wide range of products and services. Due to the nature of our relationship with our affiliates, we are often able to provide our clients with substantial savings. Thanks to our loyal clients, team and affiliates At Your essistance has become the one-stop shop for your personal and professional tasks!

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